Well, I now know what kind of day it will be - I placed a simple request to the Help Desk, and they promptly forwarded it to the wrong area. That wouldn't be so bad, I don't suppose, except I have no idea why they thought the finance department could help archive this guy's e-mail. Maybe I expect too much. Maybe my request didn't contain enough clues to get it forwarded to the e-mail team where it belonged. Or maybe the Help Desk staff forgot their meds this morning. I know! I forgot MY meds this morning ;) Thank God tomorrow is Friday, and seventy percent of our staff will be on vacation. I need a break.

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